Contact information
CONTACT US
Last updated: 3 October 2026
If you need assistance with an order, have a question about our products, or require additional information, the customer support team at House Of Clogs Canada is here to help.
For enquiries regarding orders, returns, refunds, products, shipping, or general information, please contact us at:
support@houseofclogscanada.store
We aim to respond to email enquiries within 1–2 business days.
PHONE
You can also reach our customer support team by phone:
+1 206 984 4601
CUSTOMER SUPPORT
For assistance with an existing order, please include your order number and the email address used when placing your order. Providing this information will help our customer support team locate your order and assist you more efficiently.
For issues involving a damaged, defective, or incorrect product, please include a description of the issue and clear photographs where relevant.
BUSINESS INFORMATION
House Of Clogs Canada
Business Number (BN):
125129320
Website:
houseofclogscanada.store
Email:
support@houseofclogscanada.store
Phone:
+1 206 984 4601
OPERATIONAL AND FULFILLMENT NETWORK
House Of Clogs Canada operates through an international operational and fulfillment network.
We maintain a physical operation in the United States, and products may be dispatched directly from there. We also operate through fulfillment locations in Canada and China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may therefore be dispatched from our Canada fulfillment location, our physical operation and fulfillment location in the United States, or our fulfillment location in China.
Our current locations include:
CANADA FULFILLMENT LOCATION
207 Weston Rd Ste 100
Toronto, ON M6N 3P1
Canada
UNITED STATES PHYSICAL OPERATION AND FULFILLMENT LOCATION
30 N Gould St, Ste N
Sheridan, WY 82801
United States
CHINA FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
These locations serve operational and/or fulfillment purposes as described above and are not automatically return addresses or customer return drop-off locations.
If you wish to return a product, please contact our customer support team before sending it so that we can provide the appropriate return instructions and return destination.
RETURNS AND REFUNDS
House Of Clogs Canada provides a voluntary 30-day return policy for eligible products.
For information regarding return eligibility, return shipping, damaged or defective products, and refunds, please review our Returns & Refund Policy.
To request a return, contact:
support@houseofclogscanada.store
SHIPPING AND DELIVERY
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be dispatched from:
• Our Canada fulfillment location;
• Our physical operation and fulfillment location in the United States; or
• Our fulfillment location in China.
Our current shipping options include:
Express Shipping (Canada Post)
2–5 business days
$9.95
FREE Shipping (Canada Post)
3–7 business days
Free
Delivery estimates begin after dispatch.
For complete information regarding processing times, tracking, international fulfillment, carriers, and delivery issues, please review our Shipping Policy.
PRIVACY QUESTIONS
For questions, requests, or concerns regarding your personal information or our privacy practices, please contact our Privacy Contact at:
support@houseofclogscanada.store
ADDITIONAL INFORMATION
House Of Clogs Canada
Website:
houseofclogscanada.store
Email:
support@houseofclogscanada.store
Phone:
+1 206 984 4601
Business Number (BN):
125129320
House Of Clogs Canada is committed to responding to customer enquiries promptly and fairly and to operating in accordance with applicable Canadian federal, provincial, and territorial consumer protection requirements.
Nothing on this page is intended to limit, restrict, or exclude any mandatory consumer right or remedy available under applicable Canadian law.